Manal Saleh

Jeddah, Saudi Arabia – November 2026: Mohamed Yousuf Naghi Motors (MYNM), Jaguar Land Rover Saudi Arabia, has announced that its Heraa Service Centre in Jeddah has secured first place in JLR's regional aftersales performance ranking, receiving the "Best Performance Retailer H1, 2026" recognition from the JLR regional office. The result places the centre at the top of the Middle East and North Africa (MENA) ranking and recognises the team's performance in delivering aftersales services and supporting clients throughout the vehicle ownership journey.

The ranking evaluates retailers using Net Promoter Score (NPS), a measure of clients' willingness to recommend a service, alongside a series of client experience and operational performance indicators. These include repurchase intention; the time taken for vehicles to be attended to; clarity of explanations provided about service work; vehicle cleanliness and condition; and whether work is completed correctly the first time. Assessments also cover value for money, understanding clients' transportation needs and service response rates, reflecting the different touchpoints that shape the aftersales experience.


Operational indicators also form part of the assessment, including NPS performance among service advisers, parts-order performance against targets and the completion of service campaigns. The assessment combines client feedback and operational measures, covering both the quality of the service experience and the processes that support consistent delivery.



Reflecting on the achievement, Rani Sindi, Aftersales Director, shared: "This achievement was not earned overnight. It represents a journey built on countless days and nights of hard work, unwavering commitment, a strong sense of ownership and the entrepreneurial spirit that continues to drive us forward and raise the bar."


Beyond the ranking, the result recognises the collective efforts of the Heraa team in managing daily aftersales operations and meeting the needs of Jaguar Land Rover clients in Jeddah. It also reflects Mohamed Yousuf Naghi Motors' focus on maintaining service standards and monitoring performance across the ownership journey. The company congratulated the Heraa Service Centre team on the achievement and reiterated its commitment to providing high-quality aftersales support for clients across Saudi Arabia.

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About Mohamed Yousuf Naghi Motors

Mohamed Yousuf Naghi Motors (MYNM) is one of Saudi Arabia's largest, most established and trusted automotive retail and distribution companies. Since its establishment in 1989, the company has built a distinguished legacy spanning more than 35 years, representing over 15 internationally renowned automotive brands across the luxury, passenger and commercial vehicle segments. Today, MYNM operates an integrated nationwide network across 17 cities, with more than 120 state-of-the-art facilities dedicated to vehicle sales, aftersales services and genuine parts, while also offering innovative financing solutions in partnership with leading banks and approved financial institutions. The company continues to strengthen its leadership within the Kingdom's automotive sector through sustained investment in innovation and digital transformation, guided by a customer-centric approach inspired by Chairman Mohammed Yousuf Naghi's philosophy: "We are committed to continuous innovation to deliver exceptional customer experiences and create a positive impact on our community." This vision continues to position MYNM as the trusted automotive partner of choice across Saudi Arabia.