A qualitative step that reflects the company's commitment to a culture of quality and excellence in customer service

Manal Saleh

AlJabr Trading Company earns two ISO certifications for customer satisfaction and call center quality

December 2025: In a new achievement added to its record of continuous successes, AlJabr Trading Company announced in December 2025 that it had obtained two international certificates in the field of service quality and customer satisfaction, namely the (ISO 10002:2018) certificate for the quality management system for handling customer complaints, and (ISO 18295-1:2017) for call center quality standards and customer service delivery.

This step confirms the success of AlJabr Trading Company's strategy of continuously developing its customer experience by raising the quality of its services and always providing the best. The company has been keen to expand in a thoughtful manner to be closer to its customers, which has had a positive impact on customer satisfaction and loyalty.

The (ISO 10002:2018) certification is a global standard for establishing an effective system for handling customer complaints and improving their experience, through clear steps and precise performance indicators that ensure rapid response and increased overall satisfaction. The (ISO 18295-1:2017) certification is the basic standard for evaluating the performance of call centers, and aims to ensure consistent, fast, and accurate service at all points of contact with customers.

These two certifications were awarded after the company fulfilled all the strict international requirements and standards set by the world's leading issuers of accredited quality standards, which are used to ensure product and service quality and improve institutional performance.

On this occasion, Mr. Abdulaziz Al-Dawlah, the General Manager of Customer Services, said: "AlJabr Trading Company's acquisition of (ISO 10002:2018) and (ISO 18295-1: 2017) represents a qualitative achievement that reflects the company's commitment to a culture of quality and customer service, placing it among the distinguished institutional models in the automotive sector, capable of achieving a balance between customer satisfaction and operational efficiency at the highest international standards."

He added, “This achievement confirms AlJabr Trading Company's keenness on sustainable development, adopting global best practices in customer service, and enhancing their experience, reflecting its leading position in the automotive sector and ensuring their continued satisfaction and trust.”